Claims advice for passenger carriers
In the event of an incident likely to give rise to a claim under your policy, you should advise us immediately. This may be done by telephone or e-mail to any of the following:
Justin Swan justin.swan@amscorprisks.com
Director
AMS Corporate Risks, Aviation Insurance and Reinsurance
53, The London Fruit & Wool Exchange, Brushfield Street
London E1 6EU
Mobile: - +44 (0) 79 1767 5844
Telephone: - +44 (0) 20 7456 1366
Lewis Perrin lewis.perrin@amscorprisks.com
Director
AMS Corporate Risks, Aviation Insurance and Reinsurance
53, The London Fruit & Wool Exchange, Brushfield Street
London E1 6EU
Mobile: - +44 (0) 78 8055 8456
Telephone: - +44 (0) 20 7456 1323
Relating to the aircraft and passengers:
Certificates of registration and airworthiness
Flight plan, list of contents of flight operations bag including relevant AERAD or other routing/approach/let down charts
Meteorological information/briefing to flight crew
Passenger manifest – with details of nationality, sex and age, fatalities (including documents and details of identification, death certificates, and post mortem examinations), nature of non-fatal injuries, names and addresses of next-of-kin, hospital or funeral arrangements.
Copies of correspondence with passengers, next-of-kin or their legal representatives and details of social security workmen’s claims
Load/trim balance sheets or equivalent; details of CG etc; pre-flight maintenance check or clearance certificate
Photographs of wreckage/damage to aircraft
Flight crew licences; route training details
Airframe/engine logbooks
Transcript of RT comms between the aircraft and tower/approach ATC as relevant
Transcript from CVR
FDR readout and analysis if applicable/available
Copy of flight coupons or other documents issued to passengers (with complete routing); passenger seating plan
Charter manifest, copy airway bills; details of damage to mail/freight/baggage
Certificates of maintenance; copy last check; copy of tech log; relevant extracts from flight/operations/maintenance manuals
Documentation relating to ownership of hull and engines, purchase, leasing, charter and lien agreement
Notices served by local National Civil Aviation Dept relating to investigation of the accident. Please ensure that no original document is retained by any investigation team without a clear copy being retained
General conditions of carriage of passengers and cargo, tariffs etc.
Airframe hours
Airframe hours
Aircraft serial no/time since new
Time since last major overhaul/last inspection
Engine type/model plus serial numbers and hours
List of radio and navigation equipment aboard
Relating to the flight crew:
Flight crew details required:
Name/age/licence no and type/date of first issue
Total flying hours/total time on type
Date of last proficiency check
Date of last route check
Date of last medical/valid to
Total flying time last 30 days/types flown
Length of rest period to/from
Flight crew reported operating/route problems
Full list of cabin crew
It will be necessary for insurers representatives to contact:
Senior management/insurance personnel
Senior operations/maintenance personnel
Flight crew
Technical personnel who arrived early at the site
Please have details of their identities/contact details and availability to hand.
Any components suspected of being the cause of the accident should be carefully preserved in co-operation with accident investigators. The components should not be released to any third party (including the manufacturer) without the consent of your insurers.
With regard to all third party personal injury, property and property damage claims, refer all correspondence to us.
